Privacy Policy

• Account and contact details: your name, email address, phone number, account role and profile information you provide.
• Organizer profile details: organizer type, city and country, optional business or group name, short description, and optional public website or social link. These help us understand and contact organizers and review event accounts.
• Orders and tickets: event selections, ticket holders, order references, payment status, ticket delivery, transfers, check-ins, refunds and purchase history.
• Payment and settlement details: the payment method, EcoCash number, transaction references and, for organizer bank payouts, the account holder, account number and bank name you submit. Card payments use a hosted payment provider; do not send full card details or PINs to TicketPulse support.
• Content and messages: event or vendor information, uploaded images, reviews, support enquiries and answers to event booking questions.
• Technical information: browser information, request logs and security information such as IP addresses. If you allow optional analytics, we also record event visits and checkout interactions linked to a random browser-session identifier.

You provide information through forms and account activity. Payment providers also send transaction status and reference information needed to reconcile an order. Organizer onboarding is designed to collect only basic contact and profile details. TicketPulse is guided by the Reserve Bank of Zimbabwe's 2025 AML/CFT/CPF guidelines and POTRAZ data-protection requirements; additional information may be requested if a payment partner or a specific review requires it.

• To create accounts, process orders, deliver tickets and verify ticket entry.
• To contact you about an order, payment, event change, refund or support request, including by email or WhatsApp where those delivery features are used.
• To reconcile payments, calculate organizer revenue, review payouts and keep transaction and audit records.
• To prevent abuse, secure account and order access, and investigate failed payments or other service problems.
• To provide profiles, reviews, event listings and other features you choose to use.
• To understand browsing and checkout use when you allow optional analytics.

Service messages are needed to fulfil an order or respond to a request. Optional analytics can be declined without preventing a purchase.

• Organizers and authorized event staff: information needed to manage their events, attendee orders, booking answers and ticket entry.
• Vendors: details needed to respond to an enquiry or provide a service you request.
• Service providers: payment processing, hosting, database and file storage, email and messaging delivery, and other tools used to provide the features you request. Velocity handles supported EcoCash and card payment flows.
• Public visitors: information you choose to publish in event listings, organizer or vendor profiles and reviews.
• Authorities or other necessary recipients: where disclosure is legally required or needed to address fraud, a dispute or a security incident.

Hosted payment providers and external services have their own privacy policies. We do not sell personal information.

We keep information for the service purposes described above, including handling orders, support, accounting, disputes and legal obligations. Retention depends on the record and the applicable obligation; deleting an account does not necessarily remove transaction or audit records that must still be kept.

Some service providers may process information outside Zimbabwe. Privacy questions about those providers or your information can be sent to the contact below.

Your browser also holds cart, order-access, checkout-recovery and preference information. You can clear browser storage yourself. Clearing it does not erase information already recorded in TicketPulse's systems.

You can ask to access information about you, correct inaccurate details, request deletion where appropriate, or object to or withdraw consent for processing that relies on consent.

Use Cookie settings to change optional analytics choices. To request help with other personal information, email nick@ticketpulse.tech or use our contact page. We may need to verify your identity before disclosing or changing account or order information.

You may also raise a data-protection concern with Zimbabwe's Postal and Telecommunications Regulatory Authority (POTRAZ), the authority designated in the Data Protection Act.

TicketPulse uses safeguards such as authenticated access, restricted order-access links and protected payment flows. Keep account credentials, guest order links and ticket QR codes private; someone with a valid ticket code may be able to present it at an event.

No online service can guarantee complete security. Contact us promptly if you suspect someone has accessed your account or order without permission.

Essential cookies and browser storage support sign-in, checkout and order access. Optional browser analytics are off until you choose Allow analytics and can be switched off using Cookie settings.

Order, payment and check-in records are still kept to operate the service even if optional analytics are declined. Read the Cookie Policy for details.

Under-18 users should use TicketPulse with a parent or guardian's involvement. Event organizers set their own age and entry restrictions. A parent or guardian can contact us about information provided by a child.

Send privacy questions to nick@ticketpulse.tech or our contact page. Include enough detail to identify the account, order or request, without sending passwords, payment PINs or full card details.

We will update this page when our information practices change. The date above identifies the latest update.